Blog Update
By Luiz Silvio
What Is Last-Mile Delivery and Why Does It Matter?
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Last-mile delivery is the final stage of the logistics journey—the movement of a shipment from a distribution point to the customer's destination.
Although it represents only one stage of transportation, it can have a major impact on customer satisfaction.
Customers remember whether:
- Their package arrived on time.
- Their order arrived safely.
- They received accurate updates.
- The delivery process was convenient.
For e-commerce businesses, last-mile delivery isn't simply transportation.
It's part of the customer experience.
